Customer Services

Shipping & Delivery

All deliveries are sent by international reputable courier firms and your carriage charge will be calculated when processing your individual order. Charges will depend on the weight and dimensions of a parcel along with where the parcel is to be sent to. Our delivery is based on a 2-4 working day service.

We always strive to offer you the most cost effective way to purchase your fabrics & yarns from Linton Tweeds, so we work very hard to ensure we give you the lowest possible delivery rates. Please see below the example of shipping costs. (Please note these are subject to weights and quantities order and may increase the more you order)

Please get in touch with us directly for any shipping queries & orders for fabric over 30 metres, and if you have any further queries on 01228 527569.

Example of Delivery & Shipping Costs

Product Destination Delivery Charge
Fabrics UK From £5.50
Scottish Highlands From £10.00
Europe From £8.70
World Wide From £19.00
Yarns UK From £2.80
Europe From £3.20
World Wide From £3.80

For larger shipments by Air or Sea we use and highly recommend freight forwarder EMS Cargo (Carlisle) Ltd, Website: www.emscargocarlisleltd.co.uk

Returns Policy

Fabric. Unless the item is faulty, we cannot accept returns once the fabric has been cut. If you are unsure if you are going to like the fabric, please order samples from us first. If you believe you have received faulty fabric, please contact us before returning goods.

Yarn. If you change your mind, you can return an item, in an undamaged condition and suitable for re-sale, within 14 days of delivery and we will be happy to refund the original price of the item and the postage paid to deliver it to you. The postage needed to return your order to us is not refundable.

Return Address & Company information

Linton Tweeds Ltd
Shaddon Mills
Shaddongate
Carlisle CA2 5TZ
Company No. 125406

Tel: 01228 527569
Email: shop@lintondirect.co.uk

Privacy & Security

At Linton Tweeds Limited we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us. Our Privacy Policy has been provided and approved by internet law specialists LegalCentre.co.uk.

This Privacy Policy, together with our terms of use, explains what happens to any personal data that you provide to us, or that we collect from you when you are on this site.

We do update this Policy from time to time so please do return and review this Policy regularly. View our Privacy Policy

Ordering

Ordering from Linton Tweeds has never been so easy. Simply browse our website until you find the product suitable for you then simply choose to purchase. You can add items to your basket & continue to shop, then checkout once you are ready to finalise your order. Our step by step checkout process will guide you through account and delivery details. Once your order has been placed you will also receive an order confirmation email direct from us. Should you not receive the email after a short time (please always check your spam/trash mail box) then please do not hesitate to contact us direct on 01228 527569.

Payment, Pricing & Promotions

Payment is taken at the time of order via our secure checkout service, which can be made by Visa, Mastercard & Paypal. All prices are regularly checked to ensure they are published correctly but from time to time there may be errors beyond our control.

Viewing Orders

All Orders, which includes previous orders can be viewed by visiting the “Customer Login” link, then after signing into your account. Your account will then show the status of any order placed.

Updating account information

You can sign into your account and update account information at your convenience. Go to the “Customer login” link at the top right hand side of the website and you will have the option to update all of your account information from your phone number to your home address.

Should you require any further assistance then please contact us direct on 01228 527569